Asked 7/2/2006
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In plain english, can someone tell me what exactly is CRM software and what exactly does it do ? What would you expect of a CRM tool to do for your business? How exactly such a tool help you? Is there any site with a plain english explanation of what CRM is from the point of view of a mid-size business? |
Answer 1/1 - Submitted 7/2/2006
It is Customer Relationship Software.
My best guess would be that this software would be a platform upon which to service your customers - ie. create a work order, perhaps invoice for services rendered and tasks related to that.
cheers
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