National bank

I am doing a case about national bank for my computer system class. and in the case, it states that: some members who are asked to "sell" a specific scenario may not be enthusiastic to so.

Can you explain the reason why?

what kind of didfficulties that members encounter to come up with the best scenario

Why did the members decided alternative # 1 for national citybank, which is "the CRM-base startegy?

What kind of CRM-based stratedy did they choose?

What kind of Is was designed to facilitate the IT planning?

What kind of information and services does the web-based strategy provides to customers

What do customers need to access the web-based system?

What IT tools can be used to facilitate this scenario planning process, which was done manually?

Why is scneraio planning considered a risk management?

Hoe can end-users learn about technology in scenario planning?

Can group decision support systems be used in this ca